Responsible Gaming at okgk

🛠️ Our Responsible Gaming Tools

💰 Deposit Limits in Detail

okgk's deposit limit tool lets you decide in advance exactly how much money you are willing to deposit over a given period. Once you set a limit, the platform will refuse any deposit attempt that would cause you to exceed it during that period — protecting you from impulsive decisions in the heat of the moment.

To set, change, or remove a deposit limit, contact our support team at [email protected] with the subject line "Deposit Limit Request". The following rules apply:

• A new deposit limit takes effect immediately once confirmed by our team.
• Reducing a deposit limit takes effect immediately — you can always make your limit more restrictive without delay.
• Increasing a deposit limit or removing one entirely is subject to a mandatory 24-hour cooling-off period before the change takes effect, giving you time to reconsider.
• Deposit limits can be set separately for bKash, Nagad, Rocket, and other payment methods you have linked to your account.

⏱️ Session Time Management

Losing track of time is one of the most common ways that recreational gambling can tip into problematic behaviour. okgk's session time reminder tools are designed to help you stay aware of how long you have been playing, so you can make an informed decision about whether to continue or take a break.

You can configure session reminders to alert you at any interval you choose. When the reminder fires, you will see a notification that tells you how long your current session has been and prompts you to consider taking a break. The following options are available:

• 30-minute, 1-hour, 2-hour, or custom interval session alerts — choose whichever suits your gaming style.
• Daily session log: review your total time spent on the platform each day via your account history.
• Forced logout: request a hard session time limit after which your account will automatically log you out regardless of any active game. Contact support to activate this feature.

🚫 Cooling-Off Periods and Self-Exclusion

Sometimes you need more than a reminder — you need a complete break. okgk offers two levels of account suspension to match the severity of your need: a temporary cooling-off period and a permanent self-exclusion.

To request either option, email [email protected] with the subject line "Responsible Gaming Request" and clearly state the type of break you are requesting and the duration (for cooling-off). All requests are processed within 24 hours. Key rules that apply to both options:

• Cooling-off periods run from a minimum of 24 hours to a maximum of 6 weeks. During this time your account is fully suspended — no deposits, no betting, no withdrawals (except a final withdrawal of your existing balance, which can be requested before the suspension begins).
• Self-exclusion is permanent for a minimum of 6 months from the date of application. Once active, it cannot be reversed during this minimum period under any circumstances — even if you change your mind.
• After the minimum 6-month self-exclusion period has elapsed, reinstatement of your account requires a formal written request and a mandatory 7-day reconsideration period before access is restored.
• During any exclusion period, any promotional or marketing emails associated with your account will be suppressed. If you receive any marketing from okgk during an active exclusion, please report this immediately to [email protected].

We strongly encourage any player who feels that gambling is becoming unmanageable in their life to activate self-exclusion without delay. Seeking help is a sign of strength, and okgk's team will support you through this process with complete respect for your privacy.

⚠️ Recognising Problem Gambling

Problem gambling rarely announces itself loudly. It usually develops gradually, and the person experiencing it is often the last to recognise the signs. Below are some common warning signs that gambling may be becoming a problem:

📋 Quick Self-Assessment

Take a moment to honestly answer the following questions about your gambling behaviour. If you answer "yes" to two or more of these questions, we encourage you to contact our responsible gaming team or consider activating one of our protective tools.

If you answered "yes" to any of the above, please do not feel ashamed. Problem gambling is a recognised condition that affects people from all walks of life, and effective help is available. Contact our support team at [email protected] or activate one of our protective tools from the list above. You can also reach out to mental health support services in Bangladesh for additional guidance.

🔞 Age Restriction — 21+ Only

okgk operates exclusively for adults aged 21 years and above. Gambling is not suitable for minors, and we take our obligation to prevent underage access extremely seriously. Every new account application is subject to mandatory age verification as part of our KYC process. We will not activate any account until age has been verified to our satisfaction.

If you are a parent or guardian and you are concerned that a person under 21 in your household may be accessing okgk, we recommend the following precautions:

• Never share your okgk account credentials, device PIN, or payment method passwords with anyone under 21.
• Enable device-level parental controls or screen time restrictions on any shared device to block access to gambling websites.
• If you suspect a minor has already registered an okgk account, contact [email protected] immediately with details and we will investigate and close the account without delay.