okgk Privacy Policy

1 Introduction

okgk ("we", "us", "our") operates the online casino and sports betting platform at okgk.ws. This Privacy Policy describes how we collect, use, share, and protect personal information provided by or collected about users ("you", "your") of the okgk platform, including visitors to the website who have not registered an account.

By accessing or using the okgk platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree with this Privacy Policy, you should not use the okgk platform. This Privacy Policy should be read alongside our Terms & Conditions, which together form the complete agreement between you and okgk governing your use of the platform.

2 Information We Collect

okgk collects personal information in the following categories, each of which is described in detail below:

• Registration data: When you create an okgk account, we collect your full legal name, date of birth, gender, residential address, email address, and mobile phone number. This information is mandatory for account creation and identity verification (KYC).
• Identity verification documents: As part of our KYC process, we may collect copies of government-issued identification (such as your National ID card or passport), proof of address documents, and selfie photographs for biometric matching purposes.
• Financial data: We collect information about your deposits, withdrawals, and transaction history on the platform. We do not store full payment card numbers; payment method credentials (such as bKash or Nagad mobile numbers) are stored in encrypted form.
• Gaming activity data: We maintain records of your gaming activity on the platform, including bets placed, games played, session durations, win and loss records, and use of responsible gaming tools such as deposit limits and self-exclusion requests.
• Device and technical data: When you access the okgk platform, we automatically collect your IP address, device type and model, operating system, browser type and version, screen resolution, and time zone. This data is used for security monitoring, fraud prevention, and platform optimization.
• Communications data: If you contact our support team by email or any other channel, we retain records of those communications including the content of your messages, the date and time of contact, and any attachments or evidence you provide.

Cookie and browsing data: We use cookies and similar tracking technologies to collect information about how you browse and interact with the okgk platform. Full details of our cookie practices are set out in Section 6 of this Privacy Policy.

3 How We Use Your Information

okgk uses the personal information we collect for the following purposes:

• To create and manage your account, verify your identity and age (KYC), and maintain the security and integrity of your account throughout your membership.
• To process deposits and withdrawals, settle bets and winnings, and maintain accurate financial records of all transactions on your account.
• To provide customer support, respond to your enquiries and complaints, and resolve disputes in a fair and timely manner.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) checks, know-your-customer (KYC) requirements, and any reporting obligations imposed by applicable law.
• To detect, investigate, and prevent fraudulent activity, cheating, collusion, money laundering, and other prohibited conduct on the platform.
• To personalise your experience on the platform, including presenting game recommendations, promotional offers, and content that are relevant to your interests and gaming history.
• To send you service communications, such as account notifications, security alerts, updates to our Terms & Conditions or Privacy Policy, and (where you have opted in) promotional emails about bonuses, new games, and seasonal offers.

4 Legal Basis for Processing

okgk processes your personal data on the following legal bases:

• Contractual necessity: the majority of our data processing is necessary to perform the contract between you and okgk — specifically, to operate your account, process your transactions, and deliver the gaming services you have requested.
• Legal obligation: certain processing activities are required to comply with applicable laws — including KYC identity checks, AML transaction monitoring, and the retention of financial records for statutory audit periods.
• Legitimate interests: we process certain data — such as device fingerprinting, session analytics, and fraud detection signals — on the basis of our legitimate interests in maintaining the security of the platform and protecting both okgk and its users from financial crime and abuse.
• Consent: where we rely on your consent to process personal data — for example, to send you optional promotional emails — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

5 Sharing Your Information

okgk does not sell, rent, or trade your personal information. We share personal data only in the following limited circumstances:

• Service providers: we share data with trusted third-party service providers who assist us in operating the platform — including payment processors (bKash, Nagad, Rocket, Upay), KYC verification services, game software providers (such as Pragmatic Play, Evolution Gaming), IT hosting and infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only as instructed by okgk and to maintain appropriate security standards.
• Legal and regulatory authorities: we may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are legally required to do so — for example, in response to a court order, a request under anti-money laundering legislation, or an investigation into suspected fraud.
• Business transfers: in the event of a merger, acquisition, sale of assets, or restructuring of the okgk business, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that result from it.
• With your consent: in any other circumstance not described above, we will only share your personal data with a third party if you have given us explicit prior consent to do so.

okgk requires all third-party service providers who process personal data on our behalf to enter into data processing agreements that comply with applicable data protection law. We conduct due diligence on all providers before engagement and review their security practices on a periodic basis.

6 Cookies and Tracking Technologies

okgk uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files stored on your device that allow us to recognise your browser and remember certain information. We use the following categories of cookies:

• Essential cookies: these are strictly necessary for the platform to function. They include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. These cookies cannot be disabled.
• Analytics cookies: we use analytics cookies to understand how users interact with the platform — which pages are visited most frequently, how users navigate between sections, and where technical errors occur. This data is collected in aggregate and pseudonymised form and is used solely to improve the platform.
• Functional cookies: these cookies remember your preferences and settings — such as your chosen display language and notification preferences — so that you do not have to reconfigure them every time you visit the platform.
• Fraud detection cookies: we use device fingerprinting and session integrity cookies to identify suspicious access patterns, detect the use of multiple accounts, and protect the platform from automated abuse. These cookies are part of our mandatory security infrastructure.

You can control non-essential cookies through your browser's settings. Please note that disabling certain cookies may affect the functionality of the okgk platform. Disabling essential or security cookies may prevent you from logging in or using core platform features. Most modern browsers allow you to view, manage, and delete cookies via the browser's privacy or settings menu.

7 Data Security

okgk takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it. These measures include 256-bit SSL encryption for all data transmitted between your device and our servers, encryption of sensitive data fields at rest (including payment details and identity document copies), access controls that restrict employee access to personal data on a strict need-to-know basis, multi-factor authentication requirements for administrative access to systems that hold personal data, regular penetration testing and vulnerability assessments conducted by independent security specialists, and audit logging of all access to and modifications of personal data records.

Despite these measures, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, okgk will notify you without undue delay and will take all reasonable steps to contain and remediate the breach. If you suspect that your okgk account has been compromised, please contact our support team immediately at [email protected].

8 Data Retention

okgk retains your personal data for as long as your account remains active and for a period after account closure as required by applicable law. Financial transaction records and KYC documentation are retained for a minimum of five years from the date of the relevant transaction or account closure (whichever is later), in accordance with anti-money laundering record-keeping requirements. Gaming activity records are retained for a minimum of three years from the date of the activity.

Where personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, okgk will securely delete or anonymise it. You may request early deletion of your personal data by contacting [email protected], subject to our legal obligations to retain certain records. We will confirm whether deletion is possible and, if not, explain the legal basis for continued retention.

9 Your Rights

As a user of the okgk platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We will respond within 30 days of receiving your request.

okgk will not charge a fee for handling data rights requests in ordinary circumstances. We reserve the right to charge a reasonable administrative fee or decline to respond to requests that are manifestly unfounded or excessive. We may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person.

10 Payment Data and Financial Privacy

okgk processes payment data in connection with your deposits and withdrawals. We work with established and trusted payment processors for the Bangladesh market, including bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, the transaction is processed directly by the relevant payment provider using their own secure infrastructure. okgk receives confirmation of the transaction outcome but does not receive or store your full mobile banking PIN, wallet password, or card CVV.

As part of our AML obligations, we maintain records of all financial transactions on the platform including deposit amounts, withdrawal amounts, dates, times, and the payment methods used. These records are retained in accordance with the data retention schedule described in Section 8 and may be disclosed to financial intelligence authorities if required by law.

11 Responsible Gaming and Your Data

okgk uses gaming activity data to support responsible gaming. We monitor patterns of play — including session frequency, bet sizes relative to account history, time spent on the platform, and use of responsible gaming tools — to identify users who may be exhibiting signs of problem gambling. Where our monitoring identifies a potential concern, a member of our responsible gaming team may contact you to offer support and information.

All responsible gaming records — including self-exclusion requests, deposit limit settings, and cooling-off periods — are retained for the lifetime of the account and for a minimum of five years after account closure, to prevent circumvention of these protections by a user who later attempts to open a new account.

12 Children's Privacy

The okgk platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and you believe that a minor has registered on the okgk platform, please contact us immediately at [email protected] so that we can take appropriate action.

13 Third-Party Links

The okgk platform does not contain links to third-party websites for general browsing purposes. Where references to third-party service providers (such as payment processors or game studios) appear on the platform, these are provided for informational context only. okgk is not responsible for the privacy practices of any third-party providers and encourages you to review the privacy policies of any external services you use in connection with your okgk account, such as your bKash or Nagad mobile banking application.

14 Changes to This Privacy Policy

okgk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The effective date at the top of this page will be updated to reflect the date of the most recent revision. Where changes are material — for example, where we intend to use your personal data for a new purpose not previously disclosed — we will provide advance notice by email or by displaying a prominent notice on the platform before the change takes effect.

Your continued use of the okgk platform after the effective date of any revision to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the revised policy, you should stop using the platform and may request account closure by contacting [email protected].

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which okgk handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email: [email protected] — please include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line of your email so that it is directed to the appropriate team member. We aim to acknowledge all privacy enquiries within 48 hours and to provide a full response within 30 days.